This website (outdoor.co.bw) is owned and operated by Outdoor (Pty) Ltd. By using this site or purchasing products, you agree to the terms and conditions outlined below. If you do not accept these terms, please do not proceed further.
1. Description of Goods & Services
Outdoor specializes in the sale and distribution of arms, outdoor equipment, hunting accessories, and clothing across Botswana.
2. Order Processing
- Orders are processed on the next business day following payment confirmation.
- Business days do not include Saturdays and Sundays.
- Orders expire after 3 days if payment is not received. Late payments may result in stock unavailability or delayed processing.
3. Delivery Policy
- Deliveries are only within Botswana.
- Orders are dispatched once payment is fully confirmed.
- Delivery times range from 5–7 business days for major cities. Outlying areas and farms may take longer and may incur additional fees.
Delivery Methods:
- Door-to-Door Courier – Delivery to your provided address.
- Store Pickup – Collect your order at our designated location once confirmation is received.
Tracking & Receiving Orders:
- You will receive an email with your tracking number once your parcel is shipped.
- Tracking is available from 17:00 on the day of dispatch.
- Inspect your parcel before signing—we are not liable for missing or damaged items if reported after acceptance.
4.Payments & Security
- Payments can be made via Bank Transfer, DPO Payment Gateway, or other approved methods
- No cash payments for online orders will be accepted in-store.
- All transactions are secure, and Ebson Arms does not store payment details.
- Payment must be made within 3 days of placing an order, or the order will expire.
5.Returns, Refunds & Exchanges
Damage or Loss
Outdoor is not responsible for any loss or damage to products after dispatch.
Order Cancellations & Refunds
- Orders can be canceled within 24 hours for a refund (processed within 7–10 business days).
- Outside this timeframe, refunds are not offered—only store credit.
Product Availability & Alternatives
If an item is unavailable after purchase, we offer:
- A replacement with a similar item
- A full store credit for future purchases
Exchanges
If you wish to exchange an item for a different size or product:
- Contact us within 24 hours of receiving your goods.
- If approved, return the item at your own cost.
- Upon arrival, the item will be inspected. If all conditions are met, an exchange will be processed.
Conditions for exchange:
✅ Tags attached
✅ In original packaging
✅ Unused, unwashed, and unpolished
If the new item costs more or less, the balance will either be credited or billed accordingly.
Store Exchanges
Exchanges can only be made at an official Outdoor location. You must bring:
- A copy of your order
- The item in perfect condition
Without these conditions, exchanges cannot be processed. Abuse of the exchange policy may result in service changes or price adjustments.
🚫 Items on special or clearance sale cannot be exchanged or credited.
6. Customer Privacy Policy Security
Outdoor is committed to protecting your privacy. We will never sell or misuse personal data. By accepting these terms, clients agree to receive updates via social media, email, WhatsApp, or SMS. You can opt out at any time.
7. Prices & Policy Changes
- Prices are subject to change without prior notice.
- Outdoor reserves the right to update these terms at its discretion.
8. Contact Us
For inquiries regarding orders, deliveries, or returns, please contact:
📧 Email: info@outdoor.co.bw
📞 Phone: +267 76-749-428